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Updated: Jun 03, 2026
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EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. Which of the following would NOT be contained in a release policy?
A) Roles and responsibilities for the release
B) Naming and numbering conventions
C) Entry and exit criteria of the release into testing
D) The risk register for the release
2. Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service
A) 2 and 3 only
B) 1 and 3 only
C) 1 and 2 only
D) All of the above
3. Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in
A) 1, 2 and 4 only
B) 1 and 2 only
C) All of the above
D) 1, 2 and 3 only
4. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created
A) 2 only
B) 1 only
C) All of the above
D) 3 only
5. In terms of adding value to the business, which one of the following describes service operation s contribution?
A) Measures for optimization are identified
B) Service value is visible to customers
C) Service value is modeled
D) The cost of the service is designed, predicted and validated
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
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