Pass4training offer you the best valid and useful EXIN ITILFNDv4 training material
Updated: Aug 10, 2026
No. of Questions: 376 Questions & Answers with Testing Engine
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| Certification Vendor: | EXIN / PeopleCert |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFND_V4 |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | 3 years (renewal required under current ITIL certification scheme) |
| Real Exam Qty: | 40 multiple-choice questions |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Exam Format: | Multiple-choice, Closed book, Online proctored or test center |
| Available Languages: | English, Chinese (Simplified), Japanese, German, French, Spanish, Portuguese |
| Exam Duration: | 60 minutes |
| Exam Price: | Approx. USD 250–400 (varies by region and provider) |
| Recommended Training: | AXELOS/PeopleCert Official ITIL 4 Foundation Training EXIN Accredited Training Partners |
| Exam Registration: | EXIN ITIL 4 Foundation Registration PeopleCert ITIL Certification Portal |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (computer-based) |
| Pre Condition: | No formal prerequisites required. Basic IT literacy recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation/ |
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship |
| Four Dimensions of Service Management | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
| ITIL Service Value System (SVS) | - Governance - Opportunity, demand, and value - Guiding principles - Continual improvement - Service value chain |
| ITIL Practices Overview | - Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) |
1. Which is the MOST important stakeholder group that a service provider needs to collaborate with?
A) Suppliers
B) Customers
C) Developers
D) Relationship managers
2. What is a cause, or potential cause, of one or more incidents?
A) A configuration item
B) A workaround
C) An incident
D) A problem
3. Which is part of the 'focus on value' guiding principle?
A) Assessing services to identify parts that can be reused
B) Understanding what services help the service consumer
C) Reducing the number of steps in the customer experience
D) Identifying activities that can be achieved in smaller iterations
4. Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
A) Service level management
B) Problem management
C) Service request management
D) Incident management
5. What is a service?
A) Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
B) A possible event that could cause harm or loss, or make it more difficult to achieve objectives
C) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
D) A tangible or intangible deliverable of an activity
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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