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Updated: Jul 27, 2026

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Avaya 37820X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Midsize Solution Design Exam
Exam Number:37820X
Available Languages:English
Real Exam Qty:65
Exam Duration:90 minutes
Related Certifications:Avaya Midsize Solution Design Certification
Exam Format:Multiple Choice, Scenario-based Questions
Recommended Training:Avaya Learning Resources
Exam Registration:Avaya Certification Portal
Sample Questions:Avaya 37820X Sample Questions
Exam Way:Online / Proctored exam (delivery may vary by region)
Official Syllabus URL:https://www.avaya.com

Avaya 37820X Exam Syllabus Topics:

SectionObjectives
Topic 1: Collaboration and Unified Communications- Communication services integration
  • 1. VoIP and SIP trunking concepts
    • 2. Integration with enterprise platforms
      - Avaya collaboration tools
      • 1. Soft clients and endpoints integration
        • 2. Mobile and remote access solutions
          Topic 2: Avaya Midsize Solution Fundamentals- Solution components and capabilities
          • 1. Unified Communications services
            • 2. Voice, video, and messaging integration
              - Avaya IP Office architecture overview
              • 1. Deployment models for midsize environments
                • 2. Core components and system architecture
                  Topic 3: Solution Design Principles- Customer requirements analysis
                  • 1. Sizing and scalability considerations
                    • 2. Business needs assessment
                      - Design methodologies
                      • 1. Greenfield vs migration design approaches
                        • 2. High availability and resilience design
                          Topic 4: Security and Network Design- Security best practices
                          • 1. User authentication and access control
                            • 2. Encryption and secure signaling
                              - Network considerations
                              • 1. Bandwidth planning and optimization
                                • 2. QoS for voice traffic

                                  Avaya Midsize Solution Design Sample Questions:

                                  1. One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
                                  To which platform is this functionality relevant?

                                  A) Expansion IP500 V2
                                  B) Linux servers
                                  C) CentOS servers
                                  D) SCN IP500 V2


                                  2. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

                                  A) Organization or group
                                  B) Email address
                                  C) Job function
                                  D) Address


                                  3. Refer to the Scenario:
                                  Bittersweet Coffee Company (BCC).

                                  Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
                                  Which feature brings added value to your solution without incurring any additional cost to the customer?

                                  A) Meet-me audio conferencing
                                  B) On demand call recording and reporting for any user
                                  C) HTML based call accounting reports
                                  D) Centralized management of wired network switches


                                  4. For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?

                                  A) Recording and playback
                                  B) Video room systems as participants
                                  C) Live broadcast for 750 viewers
                                  D) Web browser connectivity


                                  5. Refer to the Scenario: H&H Tick.

                                  Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?

                                  A) A high availability deployment on two Dell servers
                                  B) A high availability deployment on three Dell servers
                                  C) A high availability deployment on two Portwell Cad servers
                                  D) A virtualized high availability Hyper-V deployment


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: B
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: C

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                                  Frequently Asked Questions

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