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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office tracks that information and It can be reviewed using the built-in reports.
B) IP Office does not track that Information but It is available using a third-party call accounting application.
C) IP Office tracks that information and It Is provided In a CSV format.
D) IP Office does not track that information but it is available with a call center application.

2. What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?

A) It is not an all glass device.
B) It has visible mechanical buttons.
C) It has a smaller touch screen.
D) It does not Include a camera.

3. Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

A) Agent Desktop Display
B) Avaya Communicator
C) one-X Agent
D) Avaya Agent Desktop

4. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

A) They can have direct online video calling but no video conferences.
B) They can host online video conferences with a maximum of 15 participants.
C) They can host online voice conferences with a maximum of 15 participants.
D) They can host online video conferences with a maximum of 5 participants.

5. Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?

A) File sharing is not a capability within Avaya Spaces.
B) Only Member level users and above can share files.
C) Only Owner/Admin level users can share files.
D) All levels of users can share files.

Solutions: