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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Northern Trail Outfitters published detailed activity measures for its sales teams 6 months ago. The VP of sales has noticed that the number of sales activities reps have logged has increased to meet the new standards, but the actual number of booking activities remains low. The VP suspects that sales reps misunderstand the activity measures process.
What should the consultant recommend?

A) Reevaluate Opportunity stages.
B) Deploy Sales Engagement and use Cadences.
C) Train the reps on targeted interactions.

2. Which prerequisite should the consultant consider before enabling Opportunity Splits?

A) Add customized split types to opportunities.
B) Enable Opportunity Teams and confirm the owner is a team member.
C) Ensure open opportunities are owned by active users,

3. Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasts to all sales users.
What should a consultant consider when rolling out forecast?

A) Multiple Forecast Types must be created and activated.
B) Opportunity Splits must be enabled at the same time.
C) Single Category or Cumulative Forecast Rollup should be defined.

4. Cloud Kicks is in the process of implementing Sales Cloud for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

A) Establish goals and key metrics.
B) Re-define the sales process.
C) Run training in a sandbox environment.

5. Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.
Which solution should a consultant recommend to meet this requirement?

A) Lightning Console for Sales
B) Einstein Activity Capture
C) Salesforce Inbox

Solutions: