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Last Updated: Aug 19, 2026
No. of Questions: 130 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 15% | - Lightning Experience customization - Constituent engagement portal configuration - Reporting and analytics for public sector - Workflow and approval processes |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
| Public Sector Data Model | 20% | - Case and investigation management - Permit and license object relationships - Constituent and household data model - Service territory and location-based services |
| Government Community Cloud | 20% | - GCC features and capabilities - Case management for government - Constituent engagement features - Permitting and licensing capabilities |
| Implementation Considerations | 20% | - Data migration considerations - Security and compliance requirements - Integration patterns for government systems - User adoption strategies |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Performance optimization - Public sector implementation best practices |
1. A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
A) Field History Tracking
B) Setup Audit Trail
C) Salesforce Shield
D) Classic Encryption
2. A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?
A) Event Monitoring
B) Setup Audit Trail
C) Field Audit Trail
D) Platform Encryption
3. A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?
A) Emergency Hotspots
B) Emergency Requests Overview
C) Global Emergency View
D) Visits
4. A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?
A) Add the Decision Explainer Log History component to the Lightning record page(s).
B) Integrate the BRE with Decision Explainer.
C) Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
D) Assign the Decision Explainer Permissions Set License to the appropriate user(s).
E) Create an Apex Trigger to document the decision steps performed.
5. A public sector agency needs to build an Experience Cloud template for channel sales workflows.
The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?
A) Aloha
B) Customer Account Portal
C) Help Center
D) Partner Central
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: A,B | Question # 4 Answer: A,B,D | Question # 5 Answer: D |
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