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Last Updated: Aug 19, 2026
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| Section | Objectives |
|---|---|
| Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
1. A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
A) Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
B) Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
C) Expression Sets match input values to a table row and return the row's output values.
D) Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
2. An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?
A) The new Action Plan Template has the same name as the previous template.
B) The Inspection Type must also be cloned to create a new version for users to select.
C) The new Action Plan Template has not been activated
D) The Inspection Type has not been updated with the new Action Plan Template.
3. A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
A) Configure Action Plans on Cases and Permits
B) Set up Business Rules Engine (BRE) to determine Complaint validity.
C) Link Inspections and Visits to Permit Applications
D) Configure Inspections and Visits
E) Link Cases to Permits
4. An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes. Which three built-in Lightning Components can they use to conduct efficient visits?
A) Inspection Action
B) Inspection Tab Container
C) Inspection Details
D) Inspection Calendar
E) Inspection Dynamic Dashboards
5. A state licensing agency wants applicants to complete a business license application online.
Applicants should be able to save their progress, return later using the same authenticated account, and submit only after all mandatory sections are completed. Which Public Sector Solutions capability best supports this requirement?
A) Assessment Indicator Definitions
B) OmniScript integrated with Application Management
C) Action Plans
D) Care Plans
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C,D,E | Question # 4 Answer: A,B,C | Question # 5 Answer: B |
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