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EXIN ITIL 4 Foundation Sample Questions:

1. What is a cause, or potential cause, of one or more incidents?

A) A configuration item
B) A workaround
C) An incident
D) A problem

2. What type of change is MOST likely to be managed by the 'service request management' practice?

A) An application change
B) A normal change
C) An emergency change
D) A standard change

3. Which describes outcomes?

A) Configuration of an organization's resources
B) Results desired by a stakeholder
C) Functionality offered by a product or service
D) Tangible or intangible deliverables

4. Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

A) Defining the improvement plan
B) Executing improvement actions
C) Performing baseline assessments
D) Understanding the business mission

5. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Service level management
B) Relationship management
C) Supplier management
D) Continual improvement

Solutions: