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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is a problem that has been analyzed but has not been resolved?

A) Incident
B) Known error
C) Event
D) Workaround

2. What is the starting point for optimization?

A) Determining where the most positive impact would be
B) Securing stakeholder engagement
C) Understanding the vision and objectives of the organization
D) Standardizing practices and services

3. Which statement about value creating activities is CORRECT?

A) A value stream is an operating model for creating value through products and services
B) Service value chain activities have pre-determined dependencies on ITIL practices
C) Each value stream should be designed with a specific combination of service value chain activities
D) Organizations should ensure that each value stream is applicable to many scenarios

4. What can be described as an operating model for the creation and management of products and services?

A) Guiding principles
B) Governance
C) Practices
D) Service value chain

5. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) Deployment management
B) Monitoring and event management
C) IT asset management
D) Continual improvement

Solutions: