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Avaya 37820X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Contact Center & Customer Experience Solutions10%- Customer engagement design principles
- Contact Center Select architecture
- Agent, supervisor, and reporting features
Topic 2: Unified Communications & Collaboration Design15%- Mobility and remote worker solutions
- Integration with third-party systems
- Voicemail and unified messaging design
- Conferencing and collaboration applications
Topic 3: Solution Sizing and Bill of Materials15%- Licensing requirements and calculation
- Hardware and software component selection
- System sizing and capacity planning
- Complete bill of materials preparation
Topic 4: Avaya Midsize Solution Portfolio20%- Licensing models and options
- IP Office platform architecture and features
- Scalability and resiliency options
- Deployment models: on-premise, hybrid, cloud
Topic 5: Implementation & Migration Planning5%- Deployment strategies and rollout planning
- Migration approaches and risk mitigation
- Post-deployment validation and support
Topic 6: Customer Business Requirements Analysis15%- Determine collaboration and mobility requirements
- Analyze user and site communication needs
- Identify business objectives and drivers
Topic 7: Networking and Infrastructure Design20%- VoIP and unified communications network design
- QoS planning and bandwidth requirements
- LAN/WAN design and considerations
- Security, survivability, and redundancy

Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario: IT-FAC.

IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

A) Add a second Portwell SBCE to provide High Availability (HA).
B) Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
C) Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
D) Add an E1 or T1 line with a combo card.


2. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office tracks that information and It can be reviewed using the built-in reports.
B) IP Office does not track that Information but It is available using a third-party call accounting application.
C) IP Office tracks that information and It Is provided In a CSV format.
D) IP Office does not track that information but it is available with a call center application.


3. Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?

A) it adds a subset of one-X Portal functionality to the Outlook window.
B) It adds Avaya IX Workplace Client functionality to the Outlook window.
C) it adds Outlook access to the one-X Portal desktop.
D) It adds Outlook access to the Avaya IX Workplace Client for IP Office.


4. With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?

A) 100 viewers
B) 50 viewers
C) 500 viewers
D) 25 viewers


5. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?

A) Microsoft Hyper-V
B) VMware ESXi
C) Amazon AWS AMI
D) KVM


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: D

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