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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which role provides user access to edit the General Setup > Contact Interface Page, in the Avaya Contact Recorder client?

A) May authorize logins
B) System Admin
C) May replay
D) Restricted Admin

2. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Graphical Reports
B) Call by Call Reports
C) Trending Reports
D) Real Time Reports
E) Calibration Reports

3. You are installing Avaya Contact Recorder on a new site in a Windows environment.
Which operating should you use?

A) Windows server 2008 R2
B) Windows 1 64Bit
C) Windows Server 2003 R2
D) Windows Server 2000

4. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

A) Avaya CR License Code; System > License
B) License Generation key; generation Setup > Recorder
C) Avaya CR License Code; Recorder Status > Ports
D) License Generation key; System > License

5. Which two prerequisites must be completed prior to installing IBM Cognos Report for Enterprise Reporting? (Choose two)

A) Dynamic TCP ports should be enabled.
B) Java Environment Variables must be removed.
C) Data execution prevention must be set allow all programs and services.
D) Data Execution Prevention must be se to allow windows programs and services.

Solutions: