Instantly download AP-209 training test engine

Out of the below options, which three questions should a consultant typically ask during the first day of an initial implementation?

• A. What Service Objectives and what should their corresponding weights be within the different Scheduling Policies?
• B. What are the different types of services provided to customers? What are the skills required and the estimated duration?
• C. What needs to be synced with Salesforce? What integration is needed with external apps?
• D. How are the different business units set up? Geographical/ functional/ both?
• E. Which Dynamic Gantt features should be incorporated into the use cases?

What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?

• A. Remove the 'Match Location' Work Rule.
• B. Give 'Minimize Travel' Service Objective the highest weight.
• C. Add the 'Maximum Travel from Home' Work Rule.
• D. Remove the 'ASAP' Service Objective.

Universal Containers wants to use 'Capacity Based' contractors to complete installations that often require crews and can take more than one day.
What is true about 'Capacity Based Resources'? (Choose 2 options)

• A. Crews can be Capacity Based Resources
• B. Capacity Based Resources can be assigned to Service Appointments that have a Scheduling Dependency
• C. Complex Work does not support Capacity Based Resources
• D. Multi-Day Work does not support Capacity Based Resources

A Customer is outsourcing some of the maintenance work to third-party contractors (named contractors, not capacity based). Unlike internal employees who have consistent working hours (Mon-Fri, 8 am-5 pm), contractors' working hours vary from day to day.
The internal employees' availability is set with Operating Hours, while the contractors' availability is set with Shifts on top of these Operating Hours. As a result, on days where the contractor's workday ends at 4 pm, for some reason the contractors still show up as valid candidates for a visit scheduled to end at 5 pm.
What should a consultant change to prevent such behavior?

• A. Set the contractors as a 'Capacity Based' resources and limit their working hours per day
• B. Change the current 'Operating Hours' assigned to everyone to end at 4 pm (instead of 5 pm) and set the
  4 pm till 5 pm availability using Shifts
• C. Create an 'Operating Hours' record with no time slots and assign it to the contractors through the STM (Service Territory Member) record. That will override the Territory's regular 'Operating Hours' and the contractor's availability will be derived only from Shifts
• D. Instead of using Shifts, create multiple 'Operating Hours' records and assign each record to the contractor STM (Service Territory Member) and change on a daily basis

Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher Console' to reflect the actual times a field worker starts and completes the work. That way, if they finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?

• A. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy
• B. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
  'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields
• C. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
  'Dispatcher Console' will not update right away if the field worker is offline
• D. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
  'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
  'Actual End' fields when they change the 'Status' to 'Completed'