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Updated: Jul 25, 2026
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SAP C_C4C12_1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C_C4C12_1811 |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | Typically 3 years (SAP certification policy may vary by version) |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Customer Experience (CX) certifications |
| Exam Format: | Multiple choice, Multiple response |
| Passing Score: | Approximately 60% - 65% |
| Exam Price: | USD 550 (may vary by country/region) |
| Recommended Training: | SAP Customer Experience (CX) Training SAP Sales Cloud Learning Journey |
| Exam Registration: | SAP Certification Portal SAP Training and Learning Hub |
| Sample Questions: | SAP C_C4C12_1811 Sample Questions |
| Exam Way: | Online proctored or test center-based exam |
| Pre Condition: | No formal prerequisites required; basic understanding of CRM and SAP business processes recommended. |
| Official Syllabus URL: | https://training.sap.com/certification/ |
SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Master Data and Organizational Management | - Account and contact management - Organizational structure setup |
| Topic 2: SAP Sales Cloud Overview | - Core business scenarios - Solution positioning and architecture |
| Topic 3: Sales Processes | - Quote and order processing - Lead to opportunity management |
| Topic 4: Extensibility and Configuration | - Business configuration sets - UI adaptation and customization |
| Topic 5: Communication and Integration | - Data exchange and middleware - Integration with SAP ERP and S/4HANA |
| Topic 6: Analytics and Reporting | - Sales reporting and dashboards - Key performance indicators (KPIs) |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer?
(2 correct answers)
A) Customer Specific Territory Discount
B) Overall Customer Group Discount
C) Customer Specific Sales Organization Discount
D) Customer Specific Product Discount
2. Which of the following priorities are available for SAP Cloud for Customer ticket response times? Choose the correct answers.
A) Urgent
B) Very high
C) Immediate
D) Low
E) Medium
3. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this? (2 correct answers)
A) Define a condition in the approval process
B) Assign an e-mail template for approval communication
C) Create a new approval process
D) Create a copy of the default approval process and maintain the copy
4. For which of the following reasons would you create a business role? (3 correct answers)
A) You want to make custom reports available on the home page
B) You want to standardize system access
C) You want to perform fine-tuning activities
D) You want to restrict drop-down list values for a specific group of users
E) You want to set up a service agent for an administrator
5. Which of the following elements are created when an object is generated via the custom object builder? (2 correct answers)
A) Data sources for reporting
B) Updated relationships
C) Web services
D) Page Layout
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,C,D | Question # 3 Answer: A,D | Question # 4 Answer: B,D,E | Question # 5 Answer: A,C |
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