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Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Available Languages: | English, Japanese, German |
| Exam Price: | USD $150-200 |
| Passing Score: | 70% |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-based |
| Certificate Validity Period: | 2 years (requires recertification) |
| Related Certifications: | CIS-CSM (Customer Service Management) CIS-CSD (Service Desk) CIS-FSM (Field Service Management) CSA (Certified System Administrator) CIS-SM (Service Mapping) |
| Real Exam Qty: | 65-80 |
| Sample Questions: | ServiceNow CIS-ITSM日本語 Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Problem Management: 10%
- Configuration Management Database: 5%
- Request Fulfillment Management: 25%
- Incident Management: 25%
- Change and Release Management: 25%
- Knowledge Management: 10%
For each ITSM application, the candidate must know the following for each module
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 2: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 3: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 4: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 5: Change Management | 15-20% | - Change calendar and planning
|
| Topic 6: Incident Management | 15-20% | - Incident creation and management
|
| Topic 7: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 8: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 9: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 10: Knowledge Management | 5-10% | - Knowledge base structure
|
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