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Updated: Aug 17, 2026
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SAP C-PXSUP-90 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One |
| Exam Number: | C_PXSUP_90 |
| Exam Price: | USD 200-250 |
| Passing Score: | 65% |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Business All-in-One Support SAP Certified Technology Associate |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 80-90 |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Training and Learning Hub |
| Exam Registration: | SAP Certification Registration |
| Sample Questions: | SAP C-PXSUP-90 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform |
| Pre Condition: | Basic understanding of SAP Business All-in-One solutions and IT service management concepts is recommended. |
| Official Syllabus URL: | https://learning.sap.com/certification |
SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Solution and Support Tools | - Incident analysis and root cause identification - SAP Solution Manager overview - Monitoring and reporting tools |
| Topic 2: Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation - SLA management and tracking |
| Topic 3: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Topic 4: Incident Management Fundamentals | - IT service management principles and lifecycle - Basic SAP support process overview - Incident vs. service request differentiation |
| Topic 5: Service Quality and Continuous Improvement | - Problem management concepts - Performance reporting and KPIs - Process optimization in support operations |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What is included in Enterprise Support? (Choose two)
A) Global Support Backbone
B) SAP Support Organization
C) Mission Critical Support
D) Implementation Roadmap
2. What should the partner do when it receives a message from a customer end user?
A) Recommend to the end user to wait for the next SAP release.
B) Undertake the support level 1 and 2 tasks of primary support services.
C) Forward the message to SAP and advise the end-user of the current situation.
3. Which of the following keywords indicates the beginning of an ABAP processing block? (Choose two)
A) PROGRAM
B) START-OF-SELECTION
C) FORM
D) INCLUDE
4. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)
A) SE11
B) SM30
C) SM31
D) SPRO
5. Which information will you find in the system log? (Choose two)
A) Database errors
B) ABAP runtime errors
C) Database locks
D) Error messages of application programs
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: B,C | Question # 5 Answer: A,B |
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