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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Mail-enabled public folders
  • 3. Public folder access
- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. S/MIME troubleshooting
  • 2. External recipient access issues
  • 3. Protected message handling
  • 4. Encryption-related mail flow rules
  • 5. Encryption and decryption issues
- Troubleshoot Retention Issues
  • 1. Retention policy application issues
  • 2. Retention age calculation
  • 3. Retention tags and actions
  • 4. MRM diagnostics and message properties
- Troubleshoot Compliance Issues
  • 1. Mailbox holds and recoverable items
  • 2. Search and purge email messages
  • 3. eDiscovery permissions and actions
  • 4. Retention policies
Troubleshoot Mail Client Issues20-25%- Troubleshoot Mobile Device Issues
  • 1. Device access rules
  • 2. Mobile synchronization logs
  • 3. ABQ list analysis
  • 4. ActiveSync connectivity
- Troubleshoot Connectivity and Authentication
  • 1. Client access rules
  • 2. Autodiscover issues
  • 3. Outlook connectivity problems
  • 4. Modern authentication issues
- Troubleshoot Calendaring Issues
  • 1. Mailbox and calendar diagnostics
  • 2. Delegation issues
  • 3. Calendar permissions
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid mail flow issues
  • 2. Hybrid Configuration Wizard issues
  • 3. Remote recipient synchronization issues
  • 4. Free/busy sharing issues
- Troubleshoot Migration Issues
  • 1. Migration endpoint creation issues
  • 2. Slow migrations
  • 3. Public folder migration issues
  • 4. Data Consistency Score issues
  • 5. Failed migrations
  • 6. Move request analysis
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot anti-spam policies
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Troubleshoot quarantined messages
  • 4. Analyze spam classifications
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Troubleshoot inbox rules
  • 3. Analyze attachment blocking rules
  • 4. Identify triggered transport rules
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot delivery delays
  • 2. Analyze mail flow rules and routing policies
  • 3. Review and interpret message trace results
  • 4. Troubleshoot send and receive issues
  • 5. Review and interpret message headers
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot DNS-related issues
  • 2. Analyze SMTP protocol logs
  • 3. Troubleshoot SMTP certificate issues
  • 4. Troubleshoot SMTP relay issues
  • 5. Troubleshoot hybrid mail flow
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