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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A) Maintenance item counter reading
B) Maintenance product measurement reading
C) Maintenance item serial number
D) Maintenance product quantity value

2. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To create business users
B) To assign accounts to business users
C) To scope the system
D) To restore system default settings

3. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Business role
B) Work Center
C) Access context
D) User

4. When you create items in an installed base, which of the following item categories are supported?

A) Installation point
B) Text
C) Registered product
D) Product
E) Warranty products

5. Which field do you use when allowing resource planning of service ticket items?

A) Dispatch relevant
B) Demand relevant
C) Scheduling relevant
D) Resource relevant

Solutions: