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Salesforce Slack-Admn-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Enabling Slack Success15%- Use analytics and reporting to measure engagement
- Drive organizational collaboration and productivity
- Promote best practices and user adoption
- Create help channels for user support
Topic 2: Workspace Administration9%- Manage workspace settings and configurations
- Understand Enterprise Grid organization vs single workspace
- Configure workspace-level and org-level policies
Topic 3: Fundamentals9%- Navigate the Slack Admin console
- Understand Slack roles and responsibilities
- Differentiate between Slack plans and features
Topic 4: Channel & User Group Administration28%- Configure channel management policies
- Manage default channels and required channels
- Convert public channels to private channels
- Manage user groups and channel permissions
- Implement channel naming conventions and best practices
Topic 5: User Lifecycle Management14%- Manage user roles and admin roles
- Handle user onboarding and offboarding
- Configure single sign-on (SSO) and identity management
- Configure user provisioning and deprovisioning
Topic 6: App Administration10%- Manage app approvals and app directory
- Configure app permissions and settings
- Manage integrations and workflows
- Understand Slack Connect for inter-organization collaboration
Topic 7: Security15%- Manage DLP (Data Loss Prevention) and retention policies
- Monitor and audit workspace activity
- Configure domain and IP restrictions
- Enable multi-factor authentication (MFA)
- Configure security policies and compliance settings

Salesforce Certified Slack Administrator Sample Questions:

1. Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.
To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?

A) Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.
B) Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
C) Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
D) Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.


2. A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.

A) False
B) True


3. Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

A) A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
B) Only Org Owners can manage multi-workspace channels.
C) Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
D) The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.


4. You're a Workspace Owner on the Slack Business+ plan.
Your company receives a report indicating the leak of trade secrets and needs to urgently investigate by reviewing Slack content in public channels.
What is the best way to quickly handle this request?
(Select the best answer.)

A) Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).
B) Use the Import/Export Data tool under workspace settings to export the required public channel data.
C) Use the Discovery APIs to export the required public channel data.
D) Contact Slack, and request access to export the required public channel data.


5. You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)

A) Channels Admin
B) Users Admin
C) Compliance Admin
D) Roles Admin


Solutions:

Question # 1
Answer: A
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: D

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