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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required.
Which Usability Heunstic is being used in this case?

A) Error diagnosis and recovery
B) Visibility of system status
C) User Control and Freedom

2. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

A) Prototype testing
B) Task Analysis
C) Expert Review
D) Card Sorting

3. Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases.
What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?

A) Add a Case inbox component to the page configured to show assigned and open cases.
B) Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases.
C) Add a Case Assignment component to the team's home page configured to shown cases assigned to the logged in team member.

4. Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.
Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

A) A Distributed Marketing and Journey Builder
B) Email Builder and Customer 360
C) Service Cloud and Letterhead

5. A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?

A) Tree Testing
B) User Test
C) Cognitive Walkthrough
D) Card Sorting

Solutions: