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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
B) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
C) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
D) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

2. To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A) Product Transfer
B) Product Receipt
C) Work Order
D) Return Order

3. AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A) Create a process to change the owner of the serviceappointment to the assigned technician.
B) Enable the sharing features in the Field Service settings in the Setup menu.
C) Configure a sharing rule to share dispatched service appointments with the assigned resource.
D) Create a user territory for the technicians' primary and secondary territories.

4. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The default drip feed setting is overriding the drip feed rate on a service territory.
B) The appointment status is going from Scheduled to Completed.
C) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
D) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

5. Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A) Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
B) Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
C) Create customer-specific Price Books and add all products as Price Book Entries.
D) Utilize a custom Global Price Book and add all products as Price Book Entries.

Solutions: