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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?

A) Site User Visibility
B) Chatter Group Member Visibility
C) Community User Visibility
D) Portal User Visibility

2. Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customersthe ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

A) Create business accounts for partners and internal users, enable the accounts as customers, and thencreate users under these accounts by creating contacts.
B) Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
C) Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
D) Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.

3. Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A) Create a flow for customers to fill out before initiating Chat.
B) Deploy a unique chat per topic.
C) Enable Chat for only authenticated users and pass the user's information on hidden fields.
D) Create a pre-chat form to fill out before initiating Chat.

4. Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?

A) Page Variations
B) Sharing Sets
C) Case Feeds
D) Developer Console

5. Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers

A) Build Your Own
B) Help Center
C) Partner Central
D) Customer service

Solutions: