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Salesforce ED-Con-101 Exam Syllabus Topics:

Salesforce Certified Education Cloud Consultant Sample Questions:

1. A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?

A) Edit Administrative Account Name Format.
B) Set the Account Model to Household.
C) Select the Run Backfill button.

2. An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.
Which feature should the consultant recommend to meet the requirement?

A) Email to Case
B) Early Alerts
C) Success Teams
D) Advising Pools

3. The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with Education Data Architecture (EDA).
Which step should the consultant take to meet this requirement?

A) Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
B) Create a custom picklist value for Alumni Chapter on the Affiliation object.
C) Create an Affiliation mapping to the Primary Chapter field in EDA Settings.

4. The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.

A) Queues
B) Live Chat
C) Knowledge
D) Bots

5. Which best practice should a consultant recommend to promote utilization of Salesforce in an Education Cloud deployment?

A) Enable Salesforce Celebration in Path.
B) Use Chatter to publicly recognize early adopters.
C) Create a Slack group on the day of deployment.
D) Send a sponsor engagement communication.

Solutions: