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Apple OS X Support Essentials 10.9 Sample Questions:

1. You have a user account on an OS X Mountain Lion computer that has multiple user accounts. How can you interact with another user's Dropbox folder that has default permissions?

A) You can see its contents and you can add files to it.
B) You can see its contents, but you cannot add files to it.
C) You can neither see its contents nor add files to it.
D) You cannot see its contents, but you can add files to it.

2. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X performs disk checks on startup only after a shutdown.
B) Because OS X loads a clean user session on startup only after a shutdown.
C) Because OS X archives errors from the session to the log only during a shutdown.
D) Because the Mac does a full POST on startup only after a shutdown.

3. If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.

A) How can you verify that DNS host name resolution is working?
B) How does the keychain system help protect yourinformation?
C) How do the four default System Preferences categories differ?
D) How does the IP use the MAC address to send messages between computers on a local area network (LAN)?

4. How does a user that changes his own account password affect his login keychain?

A) When a user changes his own account password, the system will keep his login keychain password in sync.
B) The Archive option in the Finder creates compressed zip archive files.
C) Time Machine starts with a full copy of the file system to the backup disk. Then it maintains a list of changes to the file system, and every hour copies only the changes to the backup disk. In the backup, it creates a simulation of the full file system using hard links for files that haven't changed.
D) The master password is used to reset local account passwords.

5. A new 5 MB file was backed up by Time Machine yesterday. Today the file was edited, and has grown to 6 MB. It is about to be backed up by Time Machine again. How does Time Machine perform this backup?

A) Time Machine copies the 6 MB file to the backup drive, and keeps both the new backup file and the original backup file on the backup drive.
B) Time Machine identifies the 1 MB of file changes, copies those changes to a new file on the backup drive, then creates a 500 KB parity file, and keeps all three files: the two new files representing the 1 MB of file changes, and the original backup file.
C) Time Machine copies the 6 MB file to the backup drive, and deletes the original backup copy of the file from the backup drive.
D) Time Machine identifies the 1 MB of file changes, copies those changes to a new file on the backup drive, and keeps both the new backup file and the original backup file.

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