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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services should only be used for read-only data.
B) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
C) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
D) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

2. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

A) Display Position
B) Access Level
C) Assigned account value
D) Status
E) Product/Category
F) Attachments
G) Summary
H) Keywords

3. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the number of times documents were clicked on as a result after a particular answer
B) the number of cases linked to the top answer
C) the total number of times documents were clicked on
D) the total number of times the search has been made with the search string containing the title of the document
E) the number of times the "Is this answer helpful?" option has been selected as "Yes"

4. Which statement is true about dashboards?

A) A new dashboard can be scheduled with alerts
B) The dashboard design center's reports explorer lists only reports that can beadded to a dashboard.
C) A new dashboard can be created by copying an existing dashboard.
D) A new dashboard can be created only by dragging existing reports to the dashboard design center.
E) A new dashboardmust have more than one report.

5. Which statement is true about generic objects?

A) CRUD operations cannot be performed with generic objects.
B) Batching and chaining operations are supported only by generic objects.
C) A genericobject representation must be built for custom objects.
D) A generic object representation must be built for handling standard objects.

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