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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is a part of purpose of'deliver' activity?

A) Designing product prototypes
B) Obtaining supplier resources
C) Managing user onboarding
D) Monitoring support systems

2. What is the PRIMARY purpose of the 'acquire' activity?

A) Create functional prototypes for testing
B) Resolve incidents and fulfil recovery procedures
C) Secure and allocate necessary resources efficiently
D) Provide services and manage user onboarding

3. Which of the following is TRUE regarding services and desired outcomes?

A) Services always result in positive effects without exceptions
B) Services completely eliminate risks associated with achieving outcomes
C) Services guarantee that all intended outcomes will be achieved
D) Services may have unintended and surprising outcomes, both positive and negative

4. Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

5. Why does the ITIL Continual Improvement Model begin by defining the vision?

A) To ensure improvement efforts are aligned with the organization's objectives
B) To confirm whether previous improvement initiatives were successful
C) To document current performance metrics before changes are made
D) To identify improvement actions and assign responsibilities

Solutions: