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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following are types of service defined in ITIL?
1 . Enabling
2 . Core
3 . Enhancing
4 . Computer

A) 1, 2 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 2, 3 and 4 only

2. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service charter
B) A service option
C) A service transition package (STP)
D) A service design package (SDP)

3. Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

A) Service, user, IT
B) Corporate, customer, service
C) Technology, customer, user
D) Corporate, customer, technology

4. Which of the following activities are performed by a service desk?
1 . Logging details of incidents and service requests
2 . Providing first-line investigation and diagnosis
3 . Restoring service
4 . Implementing all standard changes

A) 3 and 4 only
B) 2 and 4 only
C) All of the above
D) 1, 2 and 3 only

5. Which of the following are objectives of service level management?
1 : Defining, documenting and agreeing the level of IT services to be provided
2 : Monitoring, measuring and reporting the actual level of services provided
3 : Monitoring and improving customer satisfaction
4 : Identifying possible future markets that the service provider could operate in

A) 1, 2 and 4 only
B) 1 and 2 only
C) All of the above
D) 1, 2 and 3 only

Solutions: