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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 変更管理
B) ITサービスの財務管理
C) 問題管理
D) 可用性管理

2. 構成ベースラインとは何ですか?

A) サービスプロバイダーの能力のベンチマーク
B) リリースに割り当てられた変更リクエスト
C) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
D) 構成監査レポート

3. サービス レベル管理では、多数の重要なドキュメントが使用されます。これらのドキュメントの 1 つは、提供されるサービスとサービス レベルの概要で構成されています。
文書の名前は何ですか?

A) 基礎契約
B) サービスカタログ
C) サービス レベル アグリーメント (SLA)
D) サービスレベル要件

4. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDBのレコード数を増やす
B) CMDB 内の各構成アイテム (CI) の属性の数を増やす
C) CMDB の使用量を増やす
D) CMDB のスコープを拡大する

5. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) 変更管理
C) リリース管理
D) セキュリティ管理

Solutions: