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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the capability called that allows an individual to share their own unique experiences in the IBM Connections product?

A) WebNotes
B) Talk
C) ShareFiles
D) Blogs

2. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Rich-text support in chat
B) Standards-based APIs
C) Broad support of industry leading vendors
D) The ability to see the sender of an e-mail is online right from your inbox and chat right away

3. What is the second step in Social Business AGENDA?

A) Gain social trust
B) Growth markets
C) Globalization
D) Give competitive pricing

4. What is the flagship (leading product) of IBM social software?

A) IBM WebSphere
B) IBM Tivoli Manager
C) IBM Connections
D) IBM Lotus Quickr

5. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Provoke your customer to thought and action as to how Social Business is changing how we work.
C) Determine how much budget they have
D) Deliver high-pressure sales tactics to close the deal

Solutions: