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IBM Enterprise Storage Technical Support Sample Questions:

1. How is RTO defined?

A) The time it takes to restore the backup tapes at a remote site.
B) The time it takes to complete the nighty backup process.
C) The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
D) The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.

2. A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

A) Each drive has spare capacity and spreads the data across the spare capacity of each drive.
B) Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
C) The IBM XIV has two hot spare drives per module to handle failures.
D) The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.

3. Which resource informs a storage specialist if a TDA is mandatory or optional?

A) Systems Assurance Product Review Guide
B) TDA Discussion Guide
C) IBM Trigger Criteria / Designated Product List
D) IBM Pre-sale TDA Checklist

4. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?

A) IBM System Storage Interoperation Center
B) IBM ATS Server Consolidation Monitor
C) IBM Systems Consolidation Evaluation Tool
D) IBM CompleteCenter

5. A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)

A) Migrate the DS5300 workload to the XIV using XIV migration capability.
B) Collect DS5300 and XIV performance data and model the cumulative workload.
C) Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
D) Collect DS5300 performance data and model the workload on a 12 module XIV.
E) Gather and analyze capacity requirements and usage using the DS5300 and GUI.

Solutions: