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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many categories of routing are there in a Call Route under the Call Routing page?

A) 5
B) 4
C) 2
D) 3

2. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) Blackberry OS
B) Android
C) IOS
D) Windows 10 mobile
E) EOS

3. Which feature is used to share a document of size 1 GB size through chat?

A) Attach Button
B) Workspace sharable link
C) Drag and Drop
D) Add web links

4. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Set the user to Inactive for 30 days, then delete the user account.
B) Create a role for former users and add the user to that role.
C) Rename the user account.
D) Reset the user's password.

5. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

Solutions: