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Updated: Jun 01, 2026

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Microsoft MB-910 Exam Syllabus Topics:

TopicDetails

Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities- describe how to target customers by using segments and subscription lists
- describe the lead generation and qualification process including lead scoring
- describe customer journeys
- describe event management features and capabilities
Describe related marketing apps- describe the capabilities of LinkedIn Campaign Manager
- describe the capabilities of Dynamics 365 Customer Voice
- describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle- describe leads and the process for qualifying leads
- describe the opportunity management process
- describe the quote lifecycle
- describe use cases for orders and invoices
- describe processes and tools used for forecasting sales
Describe related sales apps- describe capabilities of Dynamics 365 Sales Insights
- describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components- describe cases, queues, and entitlements
- describe Knowledge Management
- describe service-level agreements (SLAs)
Describe related customer service apps- describe Omnichannel for Customer Service
- describe Connected Customer Service
- describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)

Describe the work order lifecycle- describe the lifecycle of a work order including work order creation
- describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
- describe capabilities for the Inspections feature
Describe scheduling capabilities- describe resource management capabilities including skills, and proficiency models
- identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians
- describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
Describe inventory and asset management capabilities- describe inventory management transaction types
- describe customer asset management and preventive maintenance processes
- describe options for performing proactive customer asset maintenance by implementing IoT

Describe Project Operations (15-20%)

Identify Project Operations capabilities- describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
- identify views and reports that aid a project service company in making decisions
Describe project sales capabilities- describe the process for converting leads into projects
- describe opportunity management and quote management for project-based and product-based quotes
- describe use cases for project contracts
Describe project planning and resource management capabilities- describe allocation methods, tasks, subtasks, and assignments
- describe time and expenses entry, and entry approvals
- describe resource skills and proficiency models
- identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards

Describe shared features (15-20%)

Identify common customer engagement features- describe customers and activities
- describe the product catalog
- describe price lists, discounts, and currencies
- describe cases
- describe resources
Describe reporting capabilities- describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
- describe options for exporting data to Microsoft Excel
- describe options for analyzing data by using Power BI
Describe integration options- describe Microsoft Teams integration capabilities
- describe use cases for integrating with Microsoft Excel and Microsoft Word
- describe options for managing documents by using SharePoint Online
- describe email integration capabilities

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Frequently Asked Questions

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Certainly sure! Our MB-910 questions & answers are selected and verified by the professional team, which has high quality and hig h pass rate. Please take time to prepare for it and easy pass will be done.

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What kinds of study material Pass4training provides?

Test Engine: MB-910 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.

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The free update offer is valid for one year after you've purchased the MB-910 products. You will be informed if there is any update

What's the different of the three versions?

Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

How does your Testing Engine works?

Once download and installed on your PC, you can practice MB-910 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
Virtual Exam - test yourself with exam questions with a time limit.
Practice Exam - review exam questions one by one, see correct answers.

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All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.

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Sure. We have the money back guarantee in case of failure by our products. The process of money back is very simple: you just need to show us your failure score report within 60 days from the date of purchase of the exam. We will then verify the authenticity of documents submitted and arrange the refund after receiving the email and confirmation process. The money will be back to your payment account within 7 days.

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