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Updated: Jul 27, 2026

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL® 4 Specialist: Create, Deliver and Support
Exam Number:ITIL-4-Specialist-Create-Deliver-and-Support
Real Exam Qty:40
Exam Duration:90 minutes
Available Languages:English, French, German, Spanish, Portuguese, Japanese, Chinese, Arabic, Dutch
Exam Format:Multiple Choice, Closed Book, Proctored
Passing Score:70% (28/40)
Related Certifications:ITIL 4 Foundation
ITIL 4 Managing Professional
Certificate Validity Period:3 years
Exam Price:$495 USD
Recommended Training:AXELOS Accredited Training Providers
Exam Registration:PeopleCert Official Registration
Sample Questions:ITIL ITIL-4-Specialist-Create-Deliver-and-Support Sample Questions
Exam Way:Online proctored or onsite at accredited centers
Pre Condition:ITIL 4 Foundation certification + completion of accredited training course
Official Syllabus URL:https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 2
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
Topic 3
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
Topic 4
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 5
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
Topic 6
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

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