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Updated: Jun 03, 2026
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models
A) Both of the above
B) Neither of the above
C) Option 2 only
D) Option 1 only
2. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
A) People, process, products, partners
B) People, process, partners, performance
C) Performance, process, products, plans
D) People, products, plans, partners
3. A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process
A) 1, 2 and 4 only
B) All of the above
C) 1, 2 and 3 only
D) 2, 3 and 4 only
4. Which one of the following is the BEST definition of an event?
A) Reducing or eliminating the cause of an incident or problem
B) An unplanned interruption to an IT service or a reduction in the quality of an IT service
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) The unknown cause of one or more incidents that have an impact on an IT service
5. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
A) Incident model
B) RACI model
C) The Deming Cycle
D) Continual service improvement (CSI) approach
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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