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Updated: Sep 18, 2026
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IBM C9020-971 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Enterprise Storage Technical Support |
| Exam Number: | C9020-971 |
| Available Languages: | Portuguese, Traditional Chinese, Russian, Japanese, Spanish, Korean, German, Simplified Chinese, English, Italian, French |
| Exam Price: | ≈ USD 200 (varies by country) |
| Related Certifications: | IBM Certified Specialist – Enterprise Storage Technical Support IBM Storage Technical Specialist |
| Passing Score: | 64% |
| Exam Format: | Computer-based, Multiple choice |
| Real Exam Qty: | 55–60 |
| Exam Duration: | 90 minutes |
| Sample Questions: | IBM C9020-971 Sample Questions |
| Exam Way: | Computer-based (Pearson VUE or similar) |
| Pre Condition: | Recommended: technical experience with IBM enterprise storage products |
IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Protection Technologies | - Backup and recovery concepts - Data protection solutions |
| Installation and Configuration | - Network connectivity and SAN configuration - Enterprise storage systems setup |
| Troubleshooting and Problem Resolution | - Diagnosing and resolving storage issues - Use of diagnostic utilities |
| Performance Optimization | - Performance analysis tools - Tuning storage performance |
| Storage Virtualization and Management | - Storage management tools (e.g., Spectrum Control) - IBM Spectrum Virtualize/similar technologies |
IBM Enterprise Storage Technical Support Sample Questions:
Which solution offers compression?
- A. DS8870
- B. XIV
- C. FlashSystem V840
- D. FlashSystem 840
Correct Answer: D 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?
- A. 1
- B. 4
- C. 2
- D. 6
Correct Answer: B 🗳️
A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
- A. Place the order with height and weight reduction delivery.
- B. Place the order, then have the installer take apart and reassemble the XIV.
- C. Place the order with just 1 TB drives.
- D. Place the order with only 6 modules then perform a MES upgrade.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?
- A. DS8870
- B. ProtecTIER TS7650G
- C. XIV
- D. SONAS
Correct Answer: C 🗳️
A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?
- A. Svcmon with daily data collection
- B. IBM Spectrum Control
- C. Excel macros linked to storage API
- D. Native IBM Spectrum Virtualize performance tool(s)
Correct Answer: D 🗳️
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