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Updated: Oct 05, 2026
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Avaya 78202T Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Support Online Test |
| Exam Number: | 78202T |
| Certificate Validity Period: | Valid until program retirement |
| Real Exam Qty: | 30 |
| Exam Format: | Online Test, Multiple Choice |
| Available Languages: | English |
| Exam Duration: | 45 minutes |
| Related Certifications: | Avaya IP Office Platform Technical Associate Support (ASTA-3000) Avaya IP Office Platform Technical Associate Implement (ASTA-7720) |
| Passing Score: | 70% |
| Sample Questions: | Avaya 78202T Sample Questions |
| Exam Way: | Online |
| Pre Condition: | Candidates must hold the Avaya IP Office Platform Technical Associate Implement (ASTA-7720) credential before earning ASTA-3000. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Flow Configuration and System Monitoring | - Call management and monitoring
|
| Topic 2: Understanding Avaya IP Office Platform and Security Administration | - Platform architecture and components
|
| Topic 3: System Status, Troubleshooting, and Alarm Management | - Troubleshooting operations
|
| Topic 4: Data Backup, Restoration, and System Upgrades | - Backup and restore operations
|
| Topic 5: Integrated System Logging and Network Diagnostics | - Diagnostics and logging
|
Avaya IP Office™ Platform Support Online Test Sample Questions:
If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?
- A. A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.
- B. A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.
- C. A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
- D. A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
Correct Answer: B 🗳️
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When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office™ platform is not affected by the change from CentOS6 to CentOS7?
- A. Virtualized Avaya IP Office™ servers
- B. PC based Avaya IP Office™ servers
- C. UCM
- D. Avaya IP Office™ 500V2 control unit
Correct Answer: D 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
Refer to the exhibit.
Suppose you have configured enough SIP channels to carry the expected communications load, but some users report that they cannot call out, and callers cannot get through.
Given the exhibit, which configuration setting is responsible for the problem?
- A. The system is misconfigured to ignore refresh messages.
- B. The timer should be set to 2 minutes.
- C. Calls are being referred incorrectly.
- D. Caller ID is not passed by some carriers.
Correct Answer: D 🗳️
Which two applications are supported by the Unified Communication Module (UCM) without the need for an external server? (Select two.)
- A. Avaya Aura® Conferencing
- B. one-X® Portal
- C. Avaya Aura® Messaging
- D. Embedded Voicemail Pro
- E. Avaya Call Management System
Correct Answer: B,D 🗳️
The supervisor of the support hunt group needs to review the call recordings made for this group, but currently only has access to recorded calls for the supervisor's own account.
To allow reviewing of the support hunt group recordings, what needs to be done?
- A. Using the Manager application, edit the User by enabling "Replay All Recordings" and add the support group to the "Replay Recordings For" list on the Voice Recording tab.
- B. Using the Manager application, edit the support group by enabling "Replay All Recordings" and adding the user to the "Replay Recordings For" list on the Voice Recording tab.
- C. Using the Manager application, edit the Support group by adding the user to the "Replay Recordings" list on the Members tab.
- D. Using the Manager application, edit the User by enabling "Replay All Recordings" and adding the support group to the "Replay Recordings For" list on the User Portal tab.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4training members. You can sign-up / login (it's free).
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