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Updated: Jul 15, 2026
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Avaya 3000.3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000-3 |
| Available Languages: | English |
| Exam Price: | $125 USD (historical) |
| Real Exam Qty: | 59 |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Avaya IP Office Implementation Avaya SME Communications |
| Exam Format: | Multiple Choice, Scenario-Based |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning & Certification |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Retired June 23, 2012; previously delivered via Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME telephony environments |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - LAN/WAN connectivity and QoS - Security and access control |
| Implementation & Configuration | 35% | - Avaya IP Office system deployment - Licensing, feature activation, and system setup - User configuration, dial plan, and routing - Voicemail, messaging, and unified communications |
| Infrastructure & Requirements Gathering | 25% | - Customer business and productivity requirements - Application integration and capacity planning - Data network assessment and readiness - Existing PBX, dial plan, and telecom infrastructure |
| Maintenance, Troubleshooting & Support | 20% | - System monitoring and routine maintenance - Backup, restore, and software updates - Fault isolation and issue resolution |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. What does "IMAP support" mean in the IP Office UMS service?
A) A user can see/listen to voicemail messages via Web browser.
B) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
C) All messages are forwarded to a user e-mail account and deleted on their telephone.
D) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
E) A user can receive voicemail messages only using MS Outlook.
2. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) You need to buy additional licenses
C) Embedded Voicemail is not running properly.
D) All cards may not be seated correctly.
3. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
A) net time
B) get time
C) time
D) time server
4. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
A) Set user profiles to Virtual
B) Available VCM resource
C) User profile set to Teleworker
D) User and SIP extension in IP Office
E) Advanced System license
5. Which outcome can be prevented with a correctly designed multi-site SCN solution?
A) Oversubscribed VMPro ports
B) Tromboned calls
C) Oversubscribed voice Mail storage
D) Compromised ACD routes
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B,D | Question # 5 Answer: A |
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