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Updated: Jun 10, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A) Primary Server IP Address configured on the secondary server
B) License for the secondary VoiceMail Pro Server
C) Secondary VoiceMail Pro Server installed on the network
D) Backup Server IP Address configured on IP Office
2. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)
A) All licenses will need to be renewed.
B) Older IP Office applications may not be supported.
C) Phones may need to be upgraded increasing downtime.
D) Telephone and system features may have changed between loads.
E) Hardware may not be compatible with the new version of IP Office.
3. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)
A) an IP Office Monitor trace with Real Time Audio trace options enabled
B) an IP Office Monitor trace with H.323 options enabled
C) a packet sniffing trace
D) a current Network Assessment
E) an IP Office Monitor trace with AVRIP options enabled
4. An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?
A) The phone requires a newer control unit.
B) The phone's MAC address must registered in IP Office.
C) The firmware requires an upgrade.
D) The phone must be changed from SIP to H.323.
5. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?
A) Variable Routing Action on Telephony Actions
B) you cannot check against incoming CLI
C) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
D) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,D,E | Question # 3 Answer: B,C,D | Question # 4 Answer: A | Question # 5 Answer: C |
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