Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
B) Ask if the customer has a marketing manager
C) Use facts and statistics from customer surveys to generate interest
D) Research the business to see if the prospect has a text chat or other means for contact on their website

2. Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
B) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
C) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.

3. Scenario:
A leading Channel Partner of Avaya is responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business.
Is the Partner's behavior appropriate?

A) Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
B) No. because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.

4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
C) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
D) Provides reporting and analytic tools to track caller behavior for continuous improvement.

5. Which are the correct capacities for Avaya Contact Center Select? (Select two.)

A) Up to 250 Active Voice Agents with IP Office Server Edition
B) Up to 250 Active Multichannel Agents with IP500v2
C) Up to 30 Active Voice Agents with IP Office Server Edition
D) Up to 30 Active Multichannel Agents with IP500v2

Solutions: