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Oracle 1z1-981 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Available Languages: | English |
| Real Exam Qty: | 73 |
| Exam Format: | Multiple choice |
| Related Certifications: | Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist |
| Sample Questions: | Oracle 1z1-981 Sample Questions |
| Exam Way: | Onsite or online via Oracle testing partners |
| Official Syllabus URL: | https://education.oracle.com/exam_test?p_exam_id:1Z0-981 |
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Cloud Implementation | - Queue and Assignment Configuration
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
A) f5, f2, f3, f4, f1
B) f2, f5, f1, f3, f4
C) f2, f5, f3, f1, f4
D) f1, f2, f5, f3, f4
E) f1, f2, f4, f3, f5
2. Which four statements are true about incident rules?
A) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
B) All incident rules should have an action to transit from the initial state to another state.
C) Incident rules should have a minimum of two rule states.
D) A catch-all escalation action has no impact on incident rules.
E) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
F) A catch-all rule has no impact on incident rules.
G) Incident rules should have one rule state.
3. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
A) Load
B) Set Fields
C) Decision
D) Return
E) Entry Point
F) Workspace
4. Which Oracle Service Cloud capability can assign chats based on language and product skills?
A) Business rules
B) Engagement engine
C) Syndicated chat
D) Advanced routing
5. Which two statements are true about generic objects?
A) They require the type of data to be set dynamically.
B) They are used when working with custom objects only.
C) They automatically consider a package to consist of custom objects.
D) They belong to a stand-alone class that is not derived from an RN object.
E) They can be used with standard objects.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,E,G | Question # 3 Answer: C,E,F | Question # 4 Answer: D | Question # 5 Answer: C,E |
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