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Oracle 1Z0-1037-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management 2021 Implementation Essentials |
| Exam Number: | 1Z0-1037-21 |
| Exam Format: | Multiple Answer, Single Answer, Multiple Choice |
| Passing Score: | 64% |
| Related Certifications: | Oracle B2C Service Knowledge Management Cloud |
| Exam Price: | USD $245 |
| Available Languages: | English |
| Real Exam Qty: | 55 |
| Certificate Validity Period: | 18 months from certification date |
| Exam Duration: | 90 minutes |
| Recommended Training: | Oracle Cloud Applications Learning Subscription Oracle Knowledge Management 2021 Implementation Training |
| Exam Registration: | Pearson VUE Oracle Registration Oracle University Exam Page |
| Sample Questions: | Oracle 1Z0-1037-21 Sample Questions |
| Exam Way: | Online proctored or onsite testing center via Pearson VUE |
| Pre Condition: | No mandatory prerequisites; recommended working experience with Oracle B2C Service Knowledge Management solutions |
| Official Syllabus URL: | https://education.oracle.com/oracle-knowledge-management-2021-implementation-essentials/pexam_1Z0-1037-21 |
Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reports and Analytics | 15% | - Knowledge Reports
|
| B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
| Common B2C Service Features | 15% | - General Platform Functionality
|
| Knowledge Advanced | 35% | - Advanced Configuration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Question 1
Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
A. Slicing
B. Applied Filter
C. Bucket Filter
D. Rollups
E. Auto Filter
Question 2
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
A. 25 MB
B. 5 MB
C. 10 MB
D. 30 MB
E. 20 MB
Question 3
How can you access the Report Explorer?
A. Home > Configuration > Report management > Report explorer
B. Home > Configuration > Report management
C. Home > Configuration > Report Explorer
D. Home > Analytics > Report management > Report explorer
E. Home > Analytics > Report Explorer
Question 4
Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?
A. 1 & 2
B. 2 & 4
C. 2 & 3
D. 1 & 4
E. 3 & 4
Question 5
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
A. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
B. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
C. In the Platinum SLA modify the total incident count to 100 and save it.
D. Rename the Platinum SLA, change the total incident value to 100, and save it.
Solutions:
| Question 1 Answer: D | Question 2 Answer: E | Question 3 Answer: E | Question 4 Answer: B | Question 5 Answer: C |
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