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Updated: Sep 12, 2026
No. of Questions: 202 Questions & Answers with Testing Engine
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IBM 000-030 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tivoli Service Request Manager V7.2 Implementation |
| Exam Number: | 000-030 |
| Available Languages: | English |
| Exam Format: | Single Answer, Multiple Choice, Multiple Answer |
| Exam Price: | USD 200 |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 68 |
| Passing Score: | 66% |
| Exam Duration: | 75 minutes |
| Related Certifications: | IBM Tivoli Software Certification |
| Recommended Training: | IBM Tivoli Service Request Manager 7.2 Fundamentals |
| Exam Registration: | IBM Certification Portal Pearson VUE Registration |
| Sample Questions: | IBM 000-030 Sample Questions |
| Exam Way: | Proctored online or at authorized Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; basic knowledge of IT service management and IBM Tivoli products recommended |
| Official Syllabus URL: | https://www.ibm.com/certify/exams/exam_000-030.html |
IBM 000-030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Desk Configuration | 30% | - Workflow design and status management - Priority matrix and SLA rules - Auto-classification and routing - Ticket creation and templates |
| Maintenance and Troubleshooting | 10% | - Log analysis and error resolution - Performance tuning - Backup and recovery procedures |
| System Setup and Configuration | 25% | - Installation and deployment - Security and access control - Database configuration - Server environment setup |
| Service Catalog Configuration | 20% | - Catalog item definition - Request fulfillment setup - Approval processes |
| Integration and Customization | 15% | - Integration with Tivoli products - Data import/export and migration - Customization of user interfaces |
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Frequently Asked Questions
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Certainly sure! Our 000-030 questions & answers are selected and verified by the professional team, which has high quality and hig h pass rate. Please take time to prepare for it and easy pass will be done.
Do you have any discounts?
We offer some discounts to our customers. There is no limit to some special discount. You can check regularly of our site to get the coupons.
What kinds of study material Pass4training provides?
Test Engine: 000-030 study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.
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You will receive an email attached with the 000-030 study material within 5-10 minutes, and then you can instantly download it for study. If you do not get the study material after purchase, please contact us with email immediately.
Are the update of 000-030 products free?
The free update offer is valid for one year after you've purchased the 000-030 products. You will be informed if there is any update
What's the different of the three versions?
Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
How does your Testing Engine works?
Once download and installed on your PC, you can practice 000-030 test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'.
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Practice Exam - review exam questions one by one, see correct answers.
How often do you offer your 000-030 products updates?
All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
Do you have money back policy? How can I get refund if fail?
Sure. We have the money back guarantee in case of failure by our products. The process of money back is very simple: you just need to show us your failure score report within 60 days from the date of purchase of the exam. We will then verify the authenticity of documents submitted and arrange the refund after receiving the email and confirmation process. The money will be back to your payment account within 7 days.
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