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WGU Operations Management (C215, VDC2) Sample Questions:

1. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?

A) Control chart
B) Checklist
C) Flowchart
D) Scatter diagram

2. Why is the marketing plan essential to the creation of the aggregate plan?

A) Research and development in the marketing plan drives new products.
B) The actual market demand in the marketing plan is required to make adjustments to other plans.
C) Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
D) The marketing plan provides insight into operations goals and activities for the year.

3. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Enhance competition; understand consumer preferences; maintain communication with operations
B) Reward employees; motivate staff performance; manage operations planned changes
C) Review and recommend product changes; satisfy customer needs; open communication
D) Baseline for managing quality process; investment in preventative costs; budgeting

4. What do assignable causes of variation indicate?

A) Human resources found an operator was at fault.
B) A computer virus was found in the system.
C) Equipment was found to be out of control.
D) Out-of-control signals were found in the process.

5. Which continuous improvement method does Cpk measure?

A) What a process is capable of and how long it will take to conclude
B) How close one is to a target and how consistent one is with the average performance
C) The most common measurement process
D) Parts per million on the capability index

Solutions: