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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. After providing information to a patient or care partner, what can BEST help assess for understanding or adherence?

A) Open-ended questions
B) Empathy statement
C) Teach-back technique
D) Survey responses

2. Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?

A) Create a manual for PFAC members to read in order to understand internal protocols and how committees work.
B) Provide PFAC members with key talking points to guide their involvement with committees.
C) Explain to the committee members that there will be patients (PFAC members) present at the meetings.
D) Train and coach PFAC members on committee participation so that they are valuable contributors.

3. Which of the following can ONLY be achieved through qualitative data collection methods?

A) Determining the healthcare priorities of the community served
B) Measuring a healthcare organization's performance on patient satisfaction
C) Understanding why patients feel a certain way about their care experiences
D) Identifying top opportunities for patient experience improvement

4. What is the PRIMARY action that must be done consistently to enhance patient safety and eliminate errors?

A) Immediate response to call lights
B) Effective communication
C) Purposeful hourly rounding
D) Clear explanation of treatment plan

5. Of the following process improvement methodologies, which MOST directly engages the customer in the process?

A) Six Sigma
B) Experience-Based Design
C) Total Quality Management
D) Lean

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